Region - Microsoft Community

hi, bought office 365 in singapore, old office 365 (i bought in south africa 2016). want load new office 365, laptop says "the office 365 bought in other region can't download new one." true or there way fix this?

moved from:  windows / windows 10 / windows settings / pc

hi carmen,

this known geo-blocking , anti-counterfeiting measure office 365. in sense, office 365 subscription geologically locked in singapore. here things can unlock it:

1) run activation troubleshooter office 365.

for instructions on doing so, please check article.

2) call local office activation number.

for south africa, please call number:

south africa

27 11 844 6011

(0) (801) 43 43 43

3) contact microsoft store support.

please click here contact details. if you're unable call them, please click on "technical or download support" list of global customer service phone numbers.

kindly follow these steps starting top. should able unlock office 365 after so. if not, let know , we'll continue helping you.

Office / Install, upgrade and activate / Windows 10 / Office 365 Home