EXCEL APPSCRASH FM20.DLL - Microsoft Community

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split thread.

hi neha

we have tried above same problem still occurs.  what strange problem happens on 1 computer.  it doesn't happen on mine.  i have checked , specs on machine should more sufficient (i5 2.2ghz 8gb ram).  the file 7mb not huge.

else problem be?

thanks

reenen

hi reenen,

 

as similar issues may have different root causes, clarify issue, i’d confirm , provide following.

1. first, should clarify symptom of issue experiencing in environment. list detailed reproducing steps of it?

2. if excel application crashes, issue happen in 1 specific type of files or 1 specific file?

3. upload full screenshot of page showing version information of excel application using. can access page via file>account.

4. troubleshooting steps have tried? list them here?

 

for crash issue, suggest follow steps in article run excel client in safe mode see outcome.

 

thanks,

cliff



Office / Excel / Other/unknown / Office 365 for business



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