Double Purchase - Microsoft Community

hi,

i thomas dosy. realized made mistake doing double purchase office 365 home.

first on sept 7 , second on sept 13 (automatically purchase because of subscription).

can cancel 1 of them , refund? how proceed since getting frustration contact service answer robot.

thank you.

regards,

thomas dosy

hi thomas: name ron. yes, in theory can refund before go there, lets make short detour did use same email account both purchases? in case should have 1 subscription last 2 years. log in myaccount site , check subscription expiry date. here ms page tell how this: https://support.office.com/en-us/article/sign-in-to-office-or-office-365-b9582171-fd1f-4284-9846-bdd72bb28426?ui=en-us&rs=en-us&ad=us on track, if still want refund, here ms page refunds: https://support.microsoft.com/en-us/help/10558/microsoft-account-refunds-for-purchases-and-subscriptions have contact ms billing support directly. not use general ms support. can't sort of problem. here link can use start contact contact ms accounts , billing https://partner.support.services.microsoft.com/en-us/contact/menu/billingissue/ luck, need it.

Office / My account, billing and sign-in / Other/unknown / Office 365 Home