Internet browsers not working - Microsoft Community

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all of internet browsers stopped working (chrome, ie, edge) on personal laptop. wifi , browsers working fine on work laptop not internet connection problem. have windows 10.  i think happened after windows update. week ago (end of june 2017).

i found older posts same issue , tried of fixes haven't solved problem.

any ideas , how fix it?

answer-by-number:

1. when (approx. date) did purchase computer?

2. did computer come win10 preinstalled, did you clean install of win10, or did upgrade win7 computer or win8.1 computer [<=pick one!] to win10?

3. manufactured computer (e.g., dell; hp; acer; lenovo; asus)?

4. has norton application or mcafee application ever been installed on computer since bought it?

5. have ever run norton removal tool and/or mcafee consumer products removal tool?

6. version & os build of windows 10 is installed?

  • press & hold windows key , press the r key. in the run dialog, type winver , press the enter key.


Internet Explorer / Internet Explorer Unknown/Other / Other/Unknown



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