OneNote Sync Now Failing Across All Platforms & Multiple - Microsoft Community

as of today onenote sync of onedrive-hosted notebooks failing across different pcs, platforms (win10, desktop, ios), accounts, notebooks, sections, pages , release channels, following error message:

"onenote needs password sync notebook. click here enter password."

this error message shown in yellow bar @ top of every page every section every notebook, despite there never being password setup them, seen in screenshot below:

also, clicking bar not show password prompt or other dialog/action, section password protection isn't setup.

platforms reproduced on

this occurs across following different platforms (as detailed @ bottom of post):

1. onenote 2016 desktop win10 x64 (for stable, office insiders slow, , insiders fast release channels)
2. onenote win10
3. onenote ios (on iphone , ipad)

the issue not notebooks, can opened fine in web-based onenote (https://onedrive.live.com), , without requiring password there (as no password ever setup them).

detailed error messages

notebook sync status dialog (from context menu shown when right-clicking on notebook under notebooks sidebar) shows following more detailed error message, seen in screenshot below:

"we need password sync notebook. (error code: 0xe4010647)"

in cases following error message shown instead after attempting create new notebook, section or page:

"sorry, can't create https://d.docs.live.net/7ca78f92f674/documents/test2/new section 1.one. it's possible don't have right permissions or enough disk space. (error code: 0xe0000644)"

troubleshooting attempted

i thought may related having enabled office insiders (slow) beta updates week or back. however, uninstalling office 365 , reinstalling without enabled did not fix issue, not newly created notebooks, , nor did upgrading office insiders (fast).

i can create local notebooks (ones not hosted in onedrive , therefore can't shared) fine, converting shared notebooks results in same errors occurring.

i thought may related cumulative update windows 10 version 1703 x64-based systems (kb4034674) having been installed, used system restore restore prior that.

i tried dozens off possible workaround , troubleshooting steps, including following, name few, no avail:

1. system restore
2. clearing out credential manager , logging in office, etc. again after reboot
3. close + reopen notebooks
4. open in onenote launch desktop app onenote web app
5. sync sync status
6. signed out , signed in onenote (desktop) > account
7. rebooting pc
8. signed out of office.com, live.com etc. in ie , firefox
9. connecting via cellular connection instead of wifi
10. disabling anti-virus , firewall
11. reinstalling office
12. disabling office insiders (slow) , reinstalling
13. upgrading office insiders (fast) , updating
14. sharing notebook access other pc other microsoft account
15. share notebook other account access ios
16. creating new notebook in win10 app
17. creating local notebook , updating shared
18. using ipad , iphone apps access existing notebooks

my configuration / app versions

1. office 365 home 32-bit on windows 10 pro x64:
   1. onenote 2016 current channel (stable) v1706  (build 8229.2103 - 16.0.8229.2086)
   2. onenote 2016 office insiders (slow) v1707  (build 8326.2070 - 16.0.8326.2062)
   3. onenote 2016 office insiders (fast) v1708  (build 8424.1000 - 16.0.8424.1000)
2. onenote win10 app v17.8366.57611.0
3. onenote ios v16.3.1 (on both iphone , ipad)
4. onenote online (in firefox , ie) - platform ine notebooks
5. microsoft account associated @gmail.com email address

more screenshots

win10 app fails sync:

_____________________________________________________________________________

dan moorehead

founder & chief software architect

poweraccess | powersql

excel-like, previous row-based formulas in sql & microsoft access
https://poweraccessdb.com/poweraccess-powersql-ms-access-bi

i'm encountering same issue - notebooks failing sync password prompt despite having no password defined - onenote 2016 desktop app windows 10 , onenote iphone @gmail.com microsoft account.

Office / OneNote / Windows 10