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hi,
your question outside scope of community.
we don't work microsoft.
we volunteers here.
due privacy restrictions have no access private details able assist here.
i suggest contact microsoft store:
contact microsoft store support
____________________________________
check or track microsoft store order
_____________________________________
answer desk
microsoft store answer desk - way want it
microsoft account:
https://www.microsoftstore.com/store/mseea/en_us/displayhelpaccountpage/
microsoft support:
https://support.microsoft.com/en-au/contactus/ - microsoft store sales & support
billing help:
https://commerce.microsoft.com/paymenthub/help
accounts & billing - chat , phone support
https://support.microsoft.com/en-us/contact/menu/billing/
"microsoft office locations around world"
https://www.microsoft.com/en-us/worldwide.aspx
"global customer service phone numbers"
https://support.microsoft.com/en-au/help/13948/global-customer-service-phone-numbers
cheers.
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