Computer fails to start from shutdown - black screen. Related to - Microsoft Community

pc details:

cpu:           amd athlon 64 x2 5000+ (brisbane, bh-g2)
               2600 mhz (13.00x200.0) @ 2593 mhz (13.00x199.5)
chipset:       nvidia mcp67/68
memory:        4096 mbytes @ 259 mhz, 4-4-4-12
       
graphics:      asus gt610-sl                nvidia geforce gt 610, 1024 mb ddr3 sdram

os:            microsoft windows 10 professional (x64) build 16281.1000

following shutdown pc starts - screen stays black.  reset or power down / restart via power button makes work normal.

the event log shows repeating series of following issues

710    application    error    14/09/2017 04:23:56    application error    100    1000faulting application name: dwm.exe, version: 10.0.16281.1000, time stamp: 0x9cb12e7a

faulting module name: dwmcore.dll, version: 10.0.16281.1000, time stamp: 0xf735a036
exception code: 0x8898008d
fault offset: 0x000000000010f7c0
faulting process id: 0x1ab8
faulting application start time: 0x01d32d08e529ca62
faulting application path: c:\windows\system32\dwm.exe
faulting module path: c:\windows\system32\dwmcore.dll
report id: 818f0f5c-f870-4039-afc7-46f342e71b69
faulting package full name:
faulting package-relative application id:

this followed

711    application    warning    14/09/2017 04:23:56    dwminit    0    0

0x8898008d 2 nvidia geforce gt 610

any suggestions welcome.

moved from: windows / windows 10 / performance & system failures / pc windows insider program / windows insider preview / performance , maintenance / pc

hi john,

the black screen you’ve encountered can caused corrupted windows registry keys related dwm.exe, software conflict or malware infection corrupts dwm.exe file. desktop window manager or dwm.exe windows service responsible maintaining visual , graphic effects on desktop.

here suggested methods can perform isolate issue black screen:

method 1: install latest windows 10 insider build. provide upgrade , possible fixes issues you’re having current insider build installed on computer.

method 2: run system file checker tool. tool allow users search , reestablish corruptions in windows system files.

let know result after performing suggested methods.

Windows Insider Program / Windows Insider Preview / Performance and maintenance / PC