Microsoft Office does not recognize the license for my institution. - Microsoft Community

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college has license microsoft office 365. after recent windows 10 upgrade on laptop cannot access it. i've worked hours on own , more hours staff try fix it. have removed , reinstalled office dozen times ends saying doesn't recognize license. i'm frustrated,  need word , other apps when work @ home. ideas? i've had issues laptop--is possible hardware issue? doesn't think so.

hi dan,

we need ask following questions can concern:

  • what make , model of computer?
  • was license or product key given institution?
  • what error message display when trying install office 365?
  • what other troubleshooting steps have done far?

we waiting response.



Office / Install, upgrade and activate / Windows 10 / Office 365 Home



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