after 2 critical updates windows system crashed. had have reset factory settings , microsoft office 365 reinstalled. have re-enter key code again? if yes, do @
hello marsha,
installing office product requires account license has been associated with. complete steps, kindly refer support article: download , install or reinstall office 365 or office 2016 on pc or mac.
you can check link: troubleshoot installing office 365, office 2016, , office 2013.
do should need further assistance.
Office / Install, upgrade and activate / Windows 10 / Office 365 Home
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