Office 365 activation problem - on RDS\Citrix server - Microsoft Community

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unable activate o365 on citrix server (have rds reg key , vol lic), use work, few days ago stopped. unable determine cause, proxy rules fine confirmed office recovery tool. outlook opens prompts activation, inserted upn , password - comes saying "sorry, cant connect account, please try again" - problem mail box opens emails there, suggest account has been contacted. directly actual activation process. has had similar issue or can point me in right direction?. (i have checked few things , ran office tool, re-installed office - checked av, cisco amp, beyond trust, ad sync, proxy rules)

hi mark,

based on description, encountered error message "sorry, can’t connect account. please try again later". suggest check following:

  1. ensure account use activate office 365 have the latest desktop version of office license.
  2. follow steps in article troubleshoot issue: "sorry, can’t connect account. please try again later" error when activate office office 365

besides, if issue persists, please provide information can better understand situation , you:

  1. open other office applications, such word or excel activate office 365.
  2. does issue occur citrix server only?
  3. detailed steps , related screenshots how encounter error message.
  4. capture full screenshot of product information: file> account> product information.

regards,

yoga 



Office / Install, upgrade and activate / Windows other / Office 365 for business



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