Failure to process an order and microsoft inability to resolve the

Failure to process an order and microsoft inability to resolve the - Microsoft Community

- April 23, 2013

over past week have experience great deal of frustration microsoft store. last week (wednesday 13/12) have ordered microsoft surface book 2 via microsoft store, order reason cancelled microsoft, have contacted bank , have assured me card fine , there no cancellation side. have contacted 1 of microsoft team members investigate matter), told resolved within 24-72 hours , i'll hear you. on sunday 17th december have spend hour microsoft team members updating details/cards , can potentially wrong account, unfortunately still unable complete order on account in contact bank ensuring there no issues side. today (18th) have tried process order again, unsuccessfully again , told 1 of team members give 24-48 hours request has high priority, unfortunately wanted product christmas present , don't have additional 24-48 hours spare, uncertain result (given have failed me within 24-72 hours).

i microsoft products (i have bought surface father last year, , absolutely loves it), and i hoping buy surface book 2 christmas have heard great things it, unfortunately seems don't want sell me.

and top off given email (by microsoft team member) *** email address removed privacy *** write complain, email bounced remote server doesn't respond.

hi,

your question outside scope of community.

we don't work microsoft.

we volunteers here.

due privacy restrictions have no access private details able assist here.

i suggest contact microsoft store:

contact microsoft store support

____________________________________

microsoft store help

check or track microsoft store order

cancel order microsoft store