Excel and Outlook not opening or very slow to open, hanging when shut - Microsoft Community

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hello,

this text of email friend:

"when open excel programme programme not open sits on desk top waiting open. times takes few minutes & times not open @ all.
outlook can have same problem in not opening or can take couple of minutes.
when close programme down box document stays on screen. can continue work on it."

my friend has run virus sweep , ccleaner.  the pc running windows 7, fast (core i7, ssd plenty of free space, 24mb ram).

any ideas appreciated, me when go on , try , solve problem.

thanks.

hi philip,

may confirm following information?

1. office version? press win + e, paste control panel\all control panel items\programs , features in address bar, capture screenshot of office version.

2. capture screenshot of "when close programme down box document stays on screen. can continue work on it.".

3. have made changes machine recently? install applications or antivirus?

4. issue occur other office apps (word/powerpoint)?

regards,
james



Office / Excel / Windows other / Office 365 for business



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