Incoming emails goes to Junk folder automatically - Microsoft Community

hi community,

all users in our company domain having issue incoming emails goes junk on both web email , outlook application.

the body of message received shows this: -

we did not changes on our exchange admin settings.  we using office365.

hi acevirgil,

you may take @ article below change settings in office 365. creating safe sender list or adding ip address connection filter's ip allow list.

https://support.office.com/en-us/article/prevent-email-from-being-marked-as-spam-in-eop-and-office-365-74aaade0-efc0-46ac-b949-f2d1d59256fa

if issue persists, please share complete bounce message analysis. i've sent private message collect , can click link below access it:

https://answers.microsoft.com/en-us/privatemessage/inbox

thanks,

lance

Office / Office 365 for admins / Exchange Online / Office 365 for business