Unable to cancel Microsoft Office 365 / turn off auto-renew? - Microsoft Community

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my microsoft office 365 subscription set auto-renew today (11/21/17) , wish cancel it.  says charged 69.99 on 12/11/17 (although when try cancel have little money in bank between jobs , can't afford $69.99 charge use (i use openoffice).  instructions given cancel auto-renew follows:

to stop automatically renewing subscription, keep using until expires:
  1. go services & subscriptionspage. (if prompted, sign in using microsoft account email , password associated office 365 subscription.)
  2. on services & subscriptions page, find subscription want stop automatically renewing, , click manage.
  3. on payment & billing page, click change , select turn off auto-renew.

there no "change" option anywhere on payment & billing page.  thing relating "change" "change way pay" not offer option "turn off auto-renew," changing method of payment.  clicking "turn off auto-renew" on https://support.microsoft.com/en-us/help/4027815/microsoft-account-cancel-a-microsoft-subscription sends me started , again references "change" option on payment & billing page not exist. 

this beyond frustrating.  have been going in circles trying figure out past half hour.  please help!



Office / My account, billing and sign-in / Windows 10 / Office 365 Home



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