my microsoft office 365 subscription set auto-renew today (11/21/17) , wish cancel it. says charged 69.99 on 12/11/17 (although when try cancel have little money in bank between jobs , can't afford $69.99 charge use (i use openoffice). instructions given cancel auto-renew follows:
to stop automatically renewing subscription, keep using until expires:
- go services & subscriptionspage. (if prompted, sign in using microsoft account email , password associated office 365 subscription.)
- on services & subscriptions page, find subscription want stop automatically renewing, , click manage.
- on payment & billing page, click change , select turn off auto-renew.
there no "change" option anywhere on payment & billing page. thing relating "change" "change way pay" not offer option "turn off auto-renew," changing method of payment. clicking "turn off auto-renew" on https://support.microsoft.com/en-us/help/4027815/microsoft-account-cancel-a-microsoft-subscription sends me started , again references "change" option on payment & billing page not exist.
this beyond frustrating. have been going in circles trying figure out past half hour. please help!
Office / My account, billing and sign-in / Windows 10 / Office 365 Home
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