password forgotten for office 365 - Microsoft Community

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trying make changes resume have in word office 365 says subscription has expired. try log saying need log in using log in information used when purchased it. don't remember is, how can around that?

hi,

we noticed post has been inactive quite time. check, still experiencing issue? if so, feel free post can out.

in addition, better isolate concern if provide screenshot of exact error message encounter. however, based on scenario gave, looks you're having trouble signing in correct account registered office product.  hence, reading support article may put things in perspective you.

if need further assistance, we're click away. in event of suggestions resolve concern, encourage inform community marking post answer or clicking on helpful.



Office / My account, billing and sign-in / Windows 10 / Office 365 Home



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