microsoft support - Microsoft Community

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i have office 365 subscription , trying 1 drive.  i need find out how can contact microsoft support either phone or email.  first tried support phone.  after being transferred many times, said call me back, didn't.  then tried email , got following message:

we failed identify customer, due issue on our end. please send email our support team @ *** email address removed privacy *** following
error id: 99a0b69b-4d6f-4bcc-816e-ef2481bf68be

so emailed address , got following response: 
if sign-in uses company credentials or looks *** email address removed privacy ***:
we recommend contact crm online administrator. have administrator contact technical support.
web support (recommended): sign in office 365 account , submit web ticket

i did not understand want--i don't have company credentials, , signed in, since emailed them on outlook.  i emailed them got no reply.  

i want know how help. please not ask me ask microsoft community.  i did that, , give me long, complicated lists of things try confusing , don't work.  i suspect trying rid of me.   need go on computer remotely , me figure out.



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