16.7.0.17100800 Word crash - Microsoft Community

split thread crash due old mendeley add-in.

thanks suggestions:

- error log long paste in here (first part pasted below).

- normal.dotm default one, no changes have been made.

- cannot open tool/templates , add-ins part in word (as crashes immediately)

- startup folders empty.

- copying the ubf8t346g9 folders (before deleting them)

microsoft error reporting log version: 2.0

error signature:

exception: exc_bad_instruction

exceptionenumstring: 2

exception code: 0x00000001 (0x000000011022b3f0)

date/time: 2017-10-23 19:57:31 +0000

application name: microsoft word

application bundle id: com.microsoft.word

application signature: mswd

application bitness: x64

application version: 16.7.0.17100800

crashed module name: mso20

crashed module version: 16.7.0.171008

crashed module offset: 0x000000000002bc4e

blame module name: mso20

blame module version: 16.7.0.171008

unsymbolicatedchecksum: 71929bf924a01ab0c5c5f0b45de3387e

blame module offset: 0x000000000002bc4e

stackhash: 26a5-dm_0x000000000118f056

application lcid: 1033

extra app info: reg=en loc=0x0409

build type: ship

audience: production

audiencegroup: production

audiencechannel: cc

crashed thread: 0

thread 0 crashed:

#  1  0x000000010e86fc4e in  (mso20 + 0x000000000002bc4e) 0x0000000000000000

#  2  0x000000010e878133 in  (mso20 + 0x0000000000034133) 0x0000000000000000

#  3  0x000000010e87803c in  (mso20 + 0x000000000003403c) 0x00007fff54c807e0

#  4  0x000000010e8785bf in  (mso20 + 0x00000000000345bf) 0x00007fff54c80820

#  5  0x000000011022b476 in  (mso99 + 0x00000000008e7476) 0x00007fff54c80890

#  6  0x000000010fa983b0 in  (mso99 + 0x00000000001543b0) 0x00007fff54c808c0

#  7  0x00007fff8d46045c in _cfdatagetbytes + 0x0000014c (corefoundation + 0x000000000009d45c) 0x00007fff54c80930

#  8  0x00007fff8d46035b in _cfdatagetbytes + 0x0000004b (corefoundation + 0x000000000009d35b) 0x00007fff54c80940

#  9  0x00007fff8d4600c2 in -[__nscfset removeobject:] + 0x00000072 (corefoundation + 0x000000000009d0c2) 0x00007fff54c809b0

# 10  0x00007fff8d41d523 in ___cfcreateoldstylepropertylistorstringsfile + 0x00000213 (corefoundation + 0x000000000005a523) 0x00007fff54c809f0

# 11  0x00007fff8d41c55c in ___cfrunloopinsertionindexintimerarray + 0x0000007c (corefoundation + 0x000000000005955c) 0x00007fff54c81110

# 12  0x00007fff8ef121c4 in _postqueuenotifications + 0x00000356 (foundation + 0x00000000000d71c4) 0x00007fff54c81390

# 13  0x00007fff8d469d37 in _cfstringfold + 0x000009b7 (corefoundation + 0x00000000000a6d37) 0x00007fff54c81530

# 14  0x00007fff8d469ca7 in _cfstringfold + 0x00000927 (corefoundation + 0x00000000000a6ca7) 0x00007fff54c81540

# 15  0x00007fff8d44a82e in -[nstaggedpointerstring uppercasestringwithlocale:] + 0x000000ee (corefoundation + 0x000000000008782e) 0x00007fff54c815f0

# 16  0x00007fff8d44a114 in _cfstringcapitalize + 0x000006f4 (corefoundation + 0x0000000000087114) 0x00007fff54c822e0

# 17  0x00007fff8c9aaebc in _runcurrenteventloopinmode + 0x000000f0 (hitoolbox + 0x0000000000030ebc) 0x00007fff54c82370

# 18  0x00007fff8c9aacf1 in _receivenexteventcommon + 0x000001b0 (hitoolbox + 0x0000000000030cf1) 0x00007fff54c823b0

# 19  0x00007fff8c9aab26 in __blockuntilnexteventmatchinglistinmodewithfilter + 0x00000047 (hitoolbox + 0x0000000000030b26) 0x00007fff54c82430

# 20  0x00007fff8af43a54 in __dpsnextevent + 0x00000460 (appkit + 0x0000000000046a54) 0x00007fff54c82450

# 21  0x00007fff8b6bf7ee in -[nsapplication(nsevent) _nexteventmatchingeventmask:untildate:inmode:dequeue:] + 0x00000aec (appkit + 0x00000000007c27ee) 0x00007fff54c82870

# 22  0x00007fff8af383db in -[nsapplication run] + 0x0000039e (appkit + 0x000000000003b3db) 0x00007fff54c82b20

# 23  0x00007fff8af02e0e in _nsapplicationmain + 0x000004d5 (appkit + 0x0000000000005e0e) 0x00007fff54c82c10

# 24  0x00007fffa2bd2235 in _start + 0x00000001 (libdyld.dylib + 0x0000000000005235) 0x00007fff54c82c60

x86_64 thread state(64bit):

  __rax: 0x00000000c0d1f1ed   __rbx: 0x000000000118f056   __rcx: 0x0000000000000000   __rdx:0x0000000000000008

  __rdi: 0x000000000118f056   __rsi: 0x0000000000000000   __rbp: 0x00007fff54c807a0   __rsp:0x00007fff54c80798

  __r8: 0x00000000000bdc97    __r9: 0xffffffff00000000    __r10: 0x0000608001c611d8   __r11:0x000000010e877501

  __r12: 0x000060000050d588   __r13: 0x0000000000000000   __r14: 0x0000000000001388   __r15:0x000060000050d5a8

  __rip: 0x000000010e86fc4e   __rflags: 0x0000000000010246   __cs: 0x000000000000002b   __fs:0x0000000000000000

  __gs: 0x0000000000000000  

thread 1:

#  1  0x00007fffa2deb070 in _start_wqthread + 0x00000000 (libsystem_pthread.dylib + 0x0000000000003070) 0x0000000000000000

#  2  0x0000000000000000 in  ( + 0x0000000000000000) 0x0000000000000000

x86_64 thread state(64bit):

  __rax: 0x0000000002000170   __rbx: 0x000000004000005f   __rcx: 0x00007000085feb80   __rdx:0x000070000857f000

  __rdi: 0x00007000085ff000   __rsi: 0x0000000000001207   __rbp: 0x0000000000000000   __rsp:0x00007000085fe760

  __r8: 0x00000000002e0015    __r9: 0x0000000000000001    __r10: 0x0000000000000000   __r11:0x0000000000000246

  __r12: 0x00000000800010ff   __r13: 0x00007000085ff000   __r14: 0x0000000080000000   __r15:0x0000000000001207

  __rip: 0x00007fffa2deb070   __rflags: 0x0000000000000200   __cs: 0x000000000000002b   __fs:0x0000000000000000

  __gs: 0x0000000000000000  

thread 2:

#  1  0x00007fffa2d0144e in ___workq_kernreturn + 0x0000000a (libsystem_kernel.dylib + 0x000000000001a44e) 0x0000000000000000

#  2  0x00007fffa2deb07d in _start_wqthread + 0x0000000d (libsystem_pthread.dylib + 0x000000000000307d) 0x0000000000000000

x86_64 thread state(64bit):

  __rax: 0x0000000002000170   __rbx: 0x000000004000005f   __rcx: 0x0000700008704ef8   __rdx:0x0000000000000000

  __rdi: 0x0000000000000004   __rsi: 0x0000000000000000   __rbp: 0x0000700008704f50   __rsp:0x0000700008704ef8

  __r8: 0x0000000000000000    __r9: 0x0000000000020000    __r10: 0x0000000000000000   __r11:0x0000000000000246

  __r12: 0x00000000800010ff   __r13: 0x0000700008705000   __r14: 0x0000000080000000   __r15:0x0000000000001603

  __rip: 0x00007fffa2d0144e   __rflags: 0x0000000000000246   __cs: 0x0000000000000007   __fs:0x0000000000000000

  __gs: 0x0000000000000000  

thread 3:

#  1  0x00007fffa2d0144e in ___workq_kernreturn + 0x0000000a (libsystem_kernel.dylib + 0x000000000001a44e) 0x0000000000000000

#  2  0x00007fffa2deb07d in _start_wqthread + 0x0000000d (libsystem_pthread.dylib + 0x000000000000307d) 0x0000000000000000

x86_64 thread state(64bit):

  __rax: 0x0000000002000170   __rbx: 0x000000004000005f   __rcx: 0x0000700008787ef8   __rdx:0x0000000000000000

  __rdi: 0x0000000000000004   __rsi: 0x0000000000000000   __rbp: 0x0000700008787f50   __rsp:0x0000700008787ef8

  __r8: 0x0000000000000000    __r9: 0x0000000000020000    __r10: 0x0000000000000000   __r11:0x0000000000000246

  __r12: 0x00000000000010ff   __r13: 0x0000700008788000   __r14: 0x0000000000000000   __r15:0x0000000000001703

  __rip: 0x00007fffa2d0144e   __rflags: 0x0000000000000246   __cs: 0x0000000000000007   __fs:0x0000000000000000

  __gs: 0x0000000000000000  

thread 4:

#  1  0x00007fffa2cf934a in _mach_msg_trap + 0x0000000a (libsystem_kernel.dylib + 0x000000000001234a) 0x0000000000000000

#  2  0x00007fffa2cf220a in _task_suspend + 0x00000048 (libsystem_kernel.dylib + 0x000000000000b20a) 0x0000000000000000

#  3  0x0000000114dae130 in  (merp + 0x0000000000002130) 0x000070000888d200

#  4  0x0000000114dad9b1 in  (merp + 0x00000000000019b1) 0x000070000888de10

#  5  0x0000000114daea67 in  (merp + 0x0000000000002a67) 0x000070000888de30

#  6  0x00007fffa2deb93b in __pthread_body + 0x000000b4 (libsystem_pthread.dylib + 0x000000000000393b) 0x000070000888def0

#  7  0x00007fffa2deb887 in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x0000000000003887) 0x000070000888df10

#  8  0x00007fffa2deb08d in _thread_start + 0x0000000d (libsystem_pthread.dylib + 0x000000000000308d) 0x000070000888df50

x86_64 thread state(64bit):

  __rax: 0x0000000000000000   __rbx: 0x0000000000000000   __rcx: 0x000070000888d168   __rdx:0x0000000000000018

  __rdi: 0x000070000888d1c8   __rsi: 0x0000000000000003   __rbp: 0x000070000888d1b0   __rsp:0x000070000888d168

  __r8: 0x000000000001130b    __r9: 0x0000000000000000    __r10: 0x000000000000002c   __r11:0x0000000000000206

  __r12: 0x000000000000002c   __r13: 0x0000000000000018   __r14: 0x000070000888d1c8   __r15:0x000000000001130b

  __rip: 0x00007fffa2cf934a   __rflags: 0x0000000000000206   __cs: 0x0000000000000007   __fs:0x0000000000000000

  __gs: 0x0000000000000000  

thread 5:

#  1  0x00007fffa2d0144e in ___workq_kernreturn + 0x0000000a (libsystem_kernel.dylib + 0x000000000001a44e) 0x0000000000000000

#  2  0x00007fffa2deb07d in _start_wqthread + 0x0000000d (libsystem_pthread.dylib + 0x000000000000307d) 0x0000000000000000

x86_64 thread state(64bit):

  __rax: 0x0000000002000170   __rbx: 0x000000004000005f   __rcx: 0x0000700008910a78   __rdx:0x0000000000000000

  __rdi: 0x0000000000000040   __rsi: 0x0000700008910b80   __rbp: 0x0000700008910ad0   __rsp:0x0000700008910a78

  __r8: 0xffdfffe000000000    __r9: 0x00000000ffffffff    __r10: 0x0000000000000000   __r11:0x0000000000000246

  __r12: 0x00000000030020ff   __r13: 0x0000700008911000   __r14: 0x0000000003000000   __r15:0x000000000000877f

  __rip: 0x00007fffa2d0144e   __rflags: 0x0000000000000246   __cs: 0x0000000000000007   __fs:0x0000000000000000

  __gs: 0x0000000000000000  

thread 6:

#  1  0x00007fffa2d0144e in ___workq_kernreturn + 0x0000000a (libsystem_kernel.dylib + 0x000000000001a44e) 0x0000000000000000

#  2  0x00007fffa2deb07d in _start_wqthread + 0x0000000d (libsystem_pthread.dylib + 0x000000000000307d) 0x0000000000000000

x86_64 thread state(64bit):

  __rax: 0x0000000002000170   __rbx: 0x000000004000005f   __rcx: 0x0000700008993ef8   __rdx:0x0000000000000000

  __rdi: 0x0000000000000004   __rsi: 0x0000000000000000   __rbp: 0x0000700008993f50   __rsp:0x0000700008993ef8

  __r8: 0x0000000000000000    __r9: 0x0000000000020000    __r10: 0x0000000000000000   __r11:0x0000000000000246

  __r12: 0x00000000800010ff   __r13: 0x0000700008994000   __r14: 0x0000000080000000   __r15:0x0000000000008883

  __rip: 0x00007fffa2d0144e   __rflags: 0x0000000000000246   __cs: 0x0000000000000007   __fs:0x0000000000000000

  __gs: 0x0000000000000000  

thread 7:

#  1  0x00007fffa2d0144e in ___workq_kernreturn + 0x0000000a (libsystem_kernel.dylib + 0x000000000001a44e) 0x0000000000000000

#  2  0x00007fffa2deb07d in _start_wqthread + 0x0000000d (libsystem_pthread.dylib + 0x000000000000307d) 0x0000000000000000

x86_64 thread state(64bit):

  __rax: 0x0000000002000170   __rbx: 0x000000004000005f   __rcx: 0x0000700008a16ef8   __rdx:0x0000000000000000

  __rdi: 0x0000000000000004   __rsi: 0x0000000000000000   __rbp: 0x0000700008a16f50   __rsp:0x0000700008a16ef8

  __r8: 0x0000000000000000    __r9: 0xfffffffd00000001    __r10: 0x0000000000000000   __r11:0x0000000000000246

  __r12: 0x00000000800010ff   __r13: 0x0000700008a17000   __r14: 0x0000000080000000   __r15:0x0000000000008903

  __rip: 0x00007fffa2d0144e   __rflags: 0x0000000000000246   __cs: 0x0000000000000007   __fs:0x0000000000000000

  __gs: 0x0000000000000000  

thread 8:

#  1  0x00007fffa2cf934a in _mach_msg_trap + 0x0000000a (libsystem_kernel.dylib + 0x000000000001234a) 0x0000000000000000

#  2  0x00007fff8d44b434 in -[_cfxnotificationregistrar match:object:observer:enumerator:] + 0x000006a4 (corefoundation + 0x0000000000088434) 0x0000000000000000

#  3  0x00007fff8d44a8c1 in -[nstaggedpointerstring uppercasestringwithlocale:] + 0x00000181 (corefoundation + 0x00000000000878c1) 0x0000700008b1be50

#  4  0x00007fff8d44a114 in _cfstringcapitalize + 0x000006f4 (corefoundation + 0x0000000000087114) 0x0000700008b1cb40

#  5  0x00007fff8c587734 in +[nsurlconnection(loader) _resourceloadloop:] + 0x00000139 (cfnetwork + 0x0000000000006734) 0x0000700008b1cbd0

#  6  0x00007fff8ee6d8ad in ___nsthread__start__ + 0x000004db (foundation + 0x00000000000328ad) 0x0000700008b1cc70

#  7  0x00007fffa2deb93b in __pthread_body + 0x000000b4 (libsystem_pthread.dylib + 0x000000000000393b) 0x0000700008b1cef0

#  8  0x00007fffa2deb887 in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x0000000000003887) 0x0000700008b1cf10

#  9  0x00007fffa2deb08d in _thread_start + 0x0000000d (libsystem_pthread.dylib + 0x000000000000308d) 0x0000700008b1cf50

x86_64 thread state(64bit):

  __rax: 0x000000000100001f   __rbx: 0x00000000ffffffff   __rcx: 0x0000700008b1bd98   __rdx:0x0000000000000000

  __rdi: 0x0000700008b1bf10   __rsi: 0x0000000007000806   __rbp: 0x0000700008b1bde0   __rsp:0x0000700008b1bd98

  __r8: 0x0000000000008f03    __r9: 0x00000000ffffffff    __r10: 0x0000000000000c00   __r11:0x0000000000000206

  __r12: 0x0000000000000c00   __r13: 0x0000000000000000   __r14: 0x0000700008b1bf10   __r15:0x0000000000008f03

  __rip: 0x00007fffa2cf934a   __rflags: 0x0000000000000206   __cs: 0x0000000000000007   __fs:0x0000000000000000

  __gs: 0x0000000000000000  

thread 9:

#  1  0x00007fffa2d0144e in ___workq_kernreturn + 0x0000000a (libsystem_kernel.dylib + 0x000000000001a44e) 0x0000000000000000

#  2  0x00007fffa2deb07d in _start_wqthread + 0x0000000d (libsystem_pthread.dylib + 0x000000000000307d) 0x0000000000000000

x86_64 thread state(64bit):

  __rax: 0x0000000002000170   __rbx: 0x000000004000005f   __rcx: 0x0000700008b9fef8   __rdx:0x0000000000000000

  __rdi: 0x0000000000000004   __rsi: 0x0000000000000000   __rbp: 0x0000700008b9ff50   __rsp:0x0000700008b9fef8

  __r8: 0x0000000000000000    __r9: 0x0010000000009713    __r10: 0x0000000000000000   __r11:0x0000000000000246

  __r12: 0x00000000800008ff   __r13: 0x0000700008ba0000   __r14: 0x0000000080000000   __r15:0x0000000000009713

  __rip: 0x00007fffa2d0144e   __rflags: 0x0000000000000246   __cs: 0x0000000000000007   __fs:0x0000000000000000

  __gs: 0x0000000000000000  

thread 10:

#  1  0x00007fffa2d00eb6 in ___select + 0x0000000a (libsystem_kernel.dylib + 0x0000000000019eb6) 0x0000000000000000

#  2  0x00007fffa2deb93b in __pthread_body + 0x000000b4 (libsystem_pthread.dylib + 0x000000000000393b) 0x0000000000000000

#  3  0x00007fffa2deb887 in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x0000000000003887) 0x0000700008ca5f10

#  4  0x00007fffa2deb08d in _thread_start + 0x0000000d (libsystem_pthread.dylib + 0x000000000000308d) 0x0000700008ca5f50

x86_64 thread state(64bit):

  __rax: 0x000000000200005d   __rbx: 0x00007fffa8478670   __rcx: 0x0000700008c9dad8   __rdx:0x000060000060ddb0

  __rdi: 0x0000000000000040   __rsi: 0x000060000060d7a0   __rbp: 0x0000700008ca5ef0   __rsp:0x0000700008c9dad8

  __r8: 0x0000000000000000    __r9: 0x00007fffa8478688    __r10: 0x0000000000000000   __r11:0x0000000000000246

  __r12: 0x00007fffa84770e0   __r13: 0x000060000060ddb0   __r14: 0x0000000000000000   __r15:0x0000000000000040

  __rip: 0x00007fffa2d00eb6   __rflags: 0x0000000000000246   __cs: 0x0000000000000007   __fs:0x0000000000000000

  __gs: 0x0000000000000000  

thread 11:

#  1  0x00007fffa2d0144e in ___workq_kernreturn + 0x0000000a (libsystem_kernel.dylib + 0x000000000001a44e) 0x0000000000000000

#  2  0x00007fffa2deb07d in _start_wqthread + 0x0000000d (libsystem_pthread.dylib + 0x000000000000307d) 0x0000000000000000

x86_64 thread state(64bit):

  __rax: 0x0000000002000170   __rbx: 0x000000004000005f   __rcx: 0x0000700008dabef8   __rdx:0x0000000000000000

  __rdi: 0x0000000000000004   __rsi: 0x0000000000000000   __rbp: 0x0000700008dabf50   __rsp:0x0000700008dabef8

  __r8: 0x00000000000010ff    __r9: 0x0000000000001000    __r10: 0x0000000000000000   __r11:0x0000000000000246

  __r12: 0x00000000000010ff   __r13: 0x0000700008dac000   __r14: 0x0000000000000000   __r15:0x000000000000a103

  __rip: 0x00007fffa2d0144e   __rflags: 0x0000000000000246   __cs: 0x0000000000000007   __fs:0x0000000000000000

  __gs: 0x0000000000000000  

thread 12:

#  1  0x00007fffa2cf934a in _mach_msg_trap + 0x0000000a (libsystem_kernel.dylib + 0x000000000001234a) 0x0000000000000000

#  2  0x000000010f4c54de in  (rpcrt4 + 0x00000000000704de) 0x0000000000000000

#  3  0x000000010f4c5434 in  (rpcrt4 + 0x0000000000070434) 0x0000700008eb1ee0

#  4  0x00007fffa2deb93b in __pthread_body + 0x000000b4 (libsystem_pthread.dylib + 0x000000000000393b) 0x0000700008eb1ef0

#  5  0x00007fffa2deb887 in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x0000000000003887) 0x0000700008eb1f10

#  6  0x00007fffa2deb08d in _thread_start + 0x0000000d (libsystem_pthread.dylib + 0x000000000000308d) 0x0000700008eb1f50

x86_64 thread state(64bit):

  __rax: 0x000000000100001f   __rbx: 0x0000000000000000   __rcx: 0x0000700008eb1cc8   __rdx:0x0000000000000000

  __rdi: 0x0000700008eb1da0   __rsi: 0x0000000000000006   __rbp: 0x0000700008eb1d10   __rsp:0x0000700008eb1cc8

  __r8: 0x000000000000b30b    __r9: 0x0000000000000000    __r10: 0x0000000000000108   __r11:0x0000000000000206

  __r12: 0x0000000000000108   __r13: 0x0000000000000000   __r14: 0x0000700008eb1da0   __r15:0x000000000000b30b

  __rip: 0x00007fffa2cf934a   __rflags: 0x0000000000000206   __cs: 0x0000000000000007   __fs:0x0000000000000000

  __gs: 0x0000000000000000  

thread 13:

#  1  0x00007fffa2d00bf2 in ___psynch_cvwait + 0x0000000a (libsystem_kernel.dylib + 0x0000000000019bf2) 0x0000000000000000

#  2  0x000000010d937f05 in  (mbukernel + 0x0000000000030f05) 0x0000000000000000

#  3  0x000000010d937fce in  (mbukernel + 0x0000000000030fce) 0x0000700008f34c50

#  4  0x000000010f5d2eb9 in  (wlmkernel + 0x000000000001deb9) 0x0000700008f34c80

#  5  0x000000010f5d24d8 in  (wlmkernel + 0x000000000001d4d8) 0x0000700008f34cb0

#  6  0x000000010f5d2742 in  (wlmkernel + 0x000000000001d742) 0x0000700008f34d40

#  7  0x000000010f5c7c0e in  (wlmkernel + 0x0000000000012c0e) 0x0000700008f34d90

#  8  0x000000010d667e4b in  (combase + 0x0000000000012e4b) 0x0000700008f34de0

#  9  0x000000010d667d73 in  (combase + 0x0000000000012d73) 0x0000700008f34e20

# 10  0x000000010d667c2a in  (combase + 0x0000000000012c2a) 0x0000700008f34e60

# 11  0x000000010f5bf103 in  (wlmkernel + 0x000000000000a103) 0x0000700008f34e80

# 12  0x000000010d90abbb in  (mbukernel + 0x0000000000003bbb) 0x0000700008f34ec0

# 13  0x00007fffa2deb93b in __pthread_body + 0x000000b4 (libsystem_pthread.dylib + 0x000000000000393b) 0x0000700008f34ef0

# 14  0x00007fffa2deb887 in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x0000000000003887) 0x0000700008f34f10

# 15  0x00007fffa2deb08d in _thread_start + 0x0000000d (libsystem_pthread.dylib + 0x000000000000308d) 0x0000700008f34f50

x86_64 thread state(64bit):

  __rax: 0x0000000002000131   __rbx: 0x0000000000000000   __rcx: 0x0000700008f34b88   __rdx:0x0000000000000000

  __rdi: 0x00006080003195a0   __rsi: 0x0000000100000100   __rbp: 0x0000700008f34c20   __rsp:0x0000700008f34b88

  __r8: 0x0000000000000000    __r9: 0x0000000000000060    __r10: 0x0000000000000000   __r11:0x0000000000000246

  __r12: 0x00006080003195a0   __r13: 0x0000000000000016   __r14: 0x0000000100000100   __r15:0x0000000000000100

  __rip: 0x00007fffa2d00bf2   __rflags: 0x0000000000000246   __cs: 0x0000000000000007   __fs:0x0000000000000000

  __gs: 0x0000000000000000  

thread 14:

#  1  0x00007fffa2d00bf2 in ___psynch_cvwait + 0x0000000a (libsystem_kernel.dylib + 0x0000000000019bf2) 0x0000000000000000

#  2  0x00007fffa1769572 in std::out_of_range::~out_of_range() + 0x00000024 (libc++.1.dylib + 0x0000000000007572) 0x0000000000000000

#  3  0x00000001146b8940 in  (microsoftsetupui + 0x0000000000020940) 0x0000700008fb7e20

#  4  0x00000001146b8740 in  (microsoftsetupui + 0x0000000000020740) 0x0000700008fb7e60

#  5  0x000000010d90abbb in  (mbukernel + 0x0000000000003bbb) 0x0000700008fb7ec0

#  6  0x00007fffa2deb93b in __pthread_body + 0x000000b4 (libsystem_pthread.dylib + 0x000000000000393b) 0x0000700008fb7ef0

#  7  0x00007fffa2deb887 in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x0000000000003887) 0x0000700008fb7f10

#  8  0x00007fffa2deb08d in _thread_start + 0x0000000d (libsystem_pthread.dylib + 0x000000000000308d) 0x0000700008fb7f50

x86_64 thread state(64bit):

  __rax: 0x0000000002000131   __rbx: 0x0000000000000000   __rcx: 0x0000700008fb7d48   __rdx:0x0000000000000000

  __rdi: 0x0000000114700338   __rsi: 0x0000000100000100   __rbp: 0x0000700008fb7de0   __rsp:0x0000700008fb7d48

  __r8: 0x0000000000000000    __r9: 0x0000000000000060    __r10: 0x0000000000000000   __r11:0x0000000000000202

  __r12: 0x0000000114700338   __r13: 0x0000000000000016   __r14: 0x0000000000000001   __r15:0x0000700008fb8000

  __rip: 0x00007fffa2d00bf2   __rflags: 0x0000000000000202   __cs: 0x0000000000000007   __fs:0x0000000000000000

  __gs: 0x0000000000000000  

thread 15:

#  1  0x00007fffa2cf934a in _mach_msg_trap + 0x0000000a (libsystem_kernel.dylib + 0x000000000001234a) 0x0000000000000000

#  2  0x00007fff8d44b434 in -[_cfxnotificationregistrar match:object:observer:enumerator:] + 0x000006a4 (corefoundation + 0x0000000000088434) 0x0000000000000000

#  3  0x00007fff8d44a8c1 in -[nstaggedpointerstring uppercasestringwithlocale:] + 0x00000181 (corefoundation + 0x00000000000878c1) 0x0000700008680f80

#  4  0x00007fff8d44a114 in _cfstringcapitalize + 0x000006f4 (corefoundation + 0x0000000000087114) 0x0000700008681c70

#  5  0x00007fff8b090f02 in __nseventthread + 0x000000cd (appkit + 0x0000000000193f02) 0x0000700008681d00

#  6  0x00007fffa2deb93b in __pthread_body + 0x000000b4 (libsystem_pthread.dylib + 0x000000000000393b) 0x0000700008681ef0

#  7  0x00007fffa2deb887 in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x0000000000003887) 0x0000700008681f10

#  8  0x00007fffa2deb08d in _thread_start + 0x0000000d (libsystem_pthread.dylib + 0x000000000000308d) 0x0000700008681f50

x86_64 thread state(64bit):

  __rax: 0x0000000000000000   __rbx: 0x00000000ffffffff   __rcx: 0x0000700008680ec8   __rdx:0x0000000000000000

  __rdi: 0x0000700008681040   __rsi: 0x0000000007000806   __rbp: 0x0000700008680f10   __rsp:0x0000700008680ec8

  __r8: 0x000000000000f903    __r9: 0x00000000ffffffff    __r10: 0x0000000000000c00   __r11:0x0000000000000206

  __r12: 0x0000000000000c00   __r13: 0x0000000000000000   __r14: 0x0000700008681040   __r15:0x000000000000f903

  __rip: 0x00007fffa2cf934a   __rflags: 0x0000000000000206   __cs: 0x0000000000000007   __fs:0x0000000000000000

  __gs: 0x0000000000000000  

loaded modules:

0: 0x000000010af7d000 - 0x000000010cea5fff microsoft word (x86_64) <59eaca3c-1754-3c14-86d2-b1289d7c8921> (16.7.0.171008 reg=en loc=0x0409): /applications/microsoft word.app/contents/macos/microsoft word

1: 0x000000010d655000 - 0x000000010d716fff combase (x86_64) <cde732ac-85e2-3cec-a495-14e964375440> (16.7.0.171008 reg=english loc=0x0409): /applications/microsoft word.app/contents/frameworks/combase.framework/versions/a/combase

....

....

....

347: 0x00007fffa2e1b000 - 0x00007fffa2e44fff libxpc.dylib (x86_64) <bf896df0-d8e9-31a8-a4b3-01120bfeee52> (1.0.0.0 reg=n/a loc=0x0000): /usr/lib/system/libxpc.dylib

operating system information

operating system: mac os x 10.12.6 (build 16g29)

cpu: intel x86, logical cpu count: 4, frequency: 1600 mhz

physical memory: 8192 mb

device: macbookair7,2

screen: 1440.000000 x 900.000000, bitsperpixel = 24, frame = 0.000000, 0.000000, 1440.000000, 900.000000

microsoft application information:

error reporting device uuid: e5d3bbca-186f-5dcc-bfd1-a54226dce524

error reporting uuid: e1462980-79ad-41a6-a0ac-a8945c3e5cc0

uls uuid: e31e780a-9d26-4316-be9e-c783fa487dd6

crashedlogsessionid: e31e780a-9d26-4316-be9e-c783fa487dd6

timefromlaunch: 0 hours, 0 minutes, 12 seconds

crashedsessionduration: 12

total errors on client: 84

crashedapp_virtual_memory_size_mb: 3924.023

crashedapp_resident_memory_size_mb: 200.9335

a newer build available, please install , test again , reply results.  thanks.

make sure mac has working internet connection before checking updates. install mac os x updates followed office updates.

 

install mac os x updates first:

to mac os updates, go app store on dock, , click updates button reveal available updates.

 

then install office updates

to update:

1. open office application:

3. make sure mac has working internet connection

4. go menu , choose check updates

5. let autoupdate check , install updates

6. restart mac

Office / Office Insider / Mac / Word