Cannot use OneDrive for Business on a user's computer - Microsoft Community

i have been working on onedrive issue 1 of users, , since i'm not typing again here ticket notes:

attempted install latest version of onedrive user, encountered error stated "a newer version of onedrive installed" , requesting uninstalled continue. attempted remove references program, unsuccessful in getting installer run. uninstalled onedrive , entire office 2016 suite, , ran stand-alone installer user's onedrive folder in browser, encountered same error. 

reinstalled office 2016 completely. after installation, attempted configure onedrive connect user's account. during configuration, received error stating specified user's onedrive files not available offline. researched issue , found settings check in onedrive website, of set allow offline files required.

continued research on issue , not find resolution issues. again began investigating resetting issues regarding installing stand-alone onedrive client. found reset performed using executable located in few different locations. accessed each location , did not find executable needed. discussed issues coworker, , decided recreate user's profile on computer.

after profile recreation finished, attempted run installer latest version of onedrive, installer failed same reason before. tried user's onedrive synchronize installed version, again received error regarding offline files.

how can fix onedrive on computer synchronizes? latest installer won't run, stating "a newer version of onedrive installed." version of onedrive fo business installed part of office 2016 not synchronize user's library, stating "we couldn’t sync library. library isn’t available offline." though have checked settings , should available offline.

i have followed these steps:

error: "a newer version of onedrive installed."

remediation:

1. uninstall onedrive

a. log windows system administrator > open command prompt > run taskkill /f /im onedrive.exe.
b. 64-bit windows, run %systemroot%\syswow64\onedrivesetup.exe /uninstall uninstall onedrive (for 32-bit windows, replace syswow64 system32).
c. access path: c:\users\<username>\appdata\local\microsoft\onedrive , empty documents , folders.
2. download , install new client

result: "a newer version of onedrive installed."

error: "we couldn’t sync library. library isn’t available offline."

remediation:
change offline availability yes.
modify setting, click gear in top right in onedrive browser , go site settings
under search section, click on link says search , offline availability.
change offline availability yes

result: "we couldn’t sync library. library isn’t available offline."

domain-joined computer running windows 7 professional , office 2016 professional plus

i had followed instructions written. after working mircosoft's live support, here solution arrived at. note fix involve registry change, , should performed comfortable doing so, steps may different or may need different version of onedrive install @ end.

"a newer version of onedrive installed" fix

1. make backup of onedrive items, may removed during process

2 uninstall onedrive applications computer listed in control panel > programs , features

3. while in programs , features, select "change" on office suite installation, select add or remove features, , remove onedrive installation.

4. in registry editor, navigate hkcu\software\microsoft\onedrive, , add new dword called “teamsitesyncpreview” value of’1 or change value of key if there ’1'

5. restart computer

6. run microsoft onedrive business cache removal easyfix tool, https://support.microsoft.com/en-us/help/3038627/how-to-remove-the-onedrive-for-business-cache-by-using-the-easy-fix-to , restart computer if successful

7. in windows run dialog, enter "skydrive.exe /reset" , if command completes successfully, restart computer.

8. download onedrive using following link , perform installation , setup normal: https://go.microsoft.com/fwlink/?linkid=844652

Office / OneDrive for Business / Windows other / Office 365 for business