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hi,
questions xbox outside scope of community.
the information on post xbox questions/problems in linked thread which was composed/posted david wolters:
for general support questions, visit xbox support forums and choose category best fits scenario.
for enforcement actions/suspensions, visit enforcement.xbox.com.
for xbox live policy & enforcement team case review, visit case review
for console hardware , accessories, visit xbox 1 console, xbox 1 accessories, or xbox 360 console & accessories.
for connecting xbox live, visit connecting xbox live on xbox one or connecting xbox live on xbox 360.
for purchasing or downloading items on console, visit purchasing, downloading, & redeeming on xbox one or purchasing, downloading, & redeeming on xbox 360.
for xbox live account, visit managing xbox live account on xbox one or managing xbox live account on xbox 360.
for xbox games questions, visit xbox 1 games or xbox 360 games.
for xbox rewards, visit xbox rewards support.
for promotions/sales, visit promotions & special offers on xbox one or promotions & special offers on xbox 360.
for xbox on windows, visit xbox on windows support.
for xbox on mobile device, visit xbox on mobile devices support.
for apps on console, visit apps on xbox one or apps on xbox 360.
find correct xbox forum that applies problem/question the information in above link and repost in particular xbox forum applies problem.
cheers.
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