Internet Explorer 11 keep crashing on Windows 7 64-bit OS? - Microsoft Community


i found following 2 logs in event viewer > application logs cannot find fix, help?

fault bucket 1814734043, type 25
event name: appcrash
response: not available
cab id: 0

problem signature:
p1: iexplore.exe
p2: 11.0.9600.18817
p3: 59b18749
p4: kernelbase.dll
p5: 6.1.7601.23915
p6: 59b94abb
p7: c0000005
p8: 0002ece7
p9: 
p10: 

attached files:
c:\users\dwolowicz\appdata\local\temp\wera025.tmp.werinternalmetadata.xml

these files may available here:
c:\users\dwolowicz\appdata\local\microsoft\windows\wer\reportarchive\appcrash_iexplore.exe_c91bc494412f36bab8eb5b50d04722a6c2ab17_21b3a5e0

analysis symbol: 
rechecking solution: 0
report id: 599f6ec0-b402-11e7-bca2-5ce0c5a12588
report status: 1

faulting application name: iexplore.exe, version: 11.0.9600.18817, time stamp: 0x59b18749
faulting module name: kernelbase.dll, version: 6.1.7601.23915, time stamp: 0x59b94abb
exception code: 0xc0000005
fault offset: 0x0002ece7
faulting process id: 0x1810
faulting application start time: 0x01d3480f1bb03d60
faulting application path: c:\program files (x86)\internet explorer\iexplore.exe
faulting module path: c:\windows\syswow64\kernelbase.dll
report id: 599f6ec0-b402-11e7-bca2-5ce0c5a12588

hello,

the possible reason why internet explorer 11 keep crashing may arise due missing/corrupted system file. in order assist better, we'd ask following:

  • what troubleshooting steps have tried far? avoid providing same troubleshooting steps.
  • did make changes computer before experiencing issue? if yes, we'd know additional information.

meanwhile, recommend downloading , running internet explorer performance troubleshooter on link. optimizes internet explorer performance.

we looking forward reply.



Internet Explorer / Internet Explorer 11 / Windows 7



Comments

Popular posts from this blog

Getting ErrorCode: 120018 when trying to access Microsoft account - Microsoft Community

The message was sent to a distribution list ‎(DL)‎ - Microsoft Community

What is the Office 365 default group Mailbox Users ISV Access Enabled - Microsoft Community