My Website Causes IE 11 To crash - Microsoft Community

visit url in ie 11 (i'm on version 11.0.9600.18697): https://mtt.tickettransaction.com/

internet explorer crashes immediately.

this not happen in other browser (including ie 10).

it not happen javascript disabled.

it happen protected mode enabled or disabled.

crash logs not helpful:

faulting application name: iexplore.exe, version: 11.0.9600.18698, time stamp: 0x59189c94
faulting module name: mshtml.dll, version: 11.0.9600.18710, time stamp: 0x59484b0c
exception code: 0xc0000005
fault offset: 0x0073abab
faulting process id: 0x17f4

fault bucket , type 0
event name: appcrash
response: not available
cab id: 0

problem signature:
p1: iexplore.exe
p2: 11.0.9600.18698
p3: 59189c94
p4: mshtml.dll
p5: 11.0.9600.18710
p6: 59484b0c
p7: c0000005
p8: 0073abab
p9:
p10:

any ideas troubleshooting???

hi sarah,

this issue may have been caused add-ons installed in internet explorer. investigate issue, please clarify following:

• have made changes prior issue?
• is issue same when accessing different website?

meanwhile, troubleshoot internet explorer issue, suggest performing following steps:

1. reset internet explorer settings.
2. disable internet explorer add-ons. so, please refer "to turn off add-ons" section on link.
3. run troubleshooter internet explorer.
4. disable internet explorer windows feature. similar uninstalling , reinstalling app. here's how:

a. start menu, type turn windows features on or off. press enter.

b. internet explorer 11. uncheck turn off. click yes.

c. click ok.

d. once applies changes, click restart now.

afterwards, kindly turn on internet explorer feature performing again steps provided above. instead of unchecking it, select check box.

feel free post if need further assistance.

Internet Explorer / Internet Explorer 11 / Windows 7