Internet Explorer 11 Freezing in Windows 10. Jscript9.dll error. - Microsoft Community
yahoo email open.
remote desktop open.
ie freeze randomly. cannot close. have reboot.
i see following in event viewer application error:
log name: application
source: application error
date: 7/28/2017 4:35:55 pm
event id: 1000
task category: application crashing events
level: error
keywords: classic
user: n/a
computer: desktop-043kctb
description:
faulting application name: iexplore.exe, version: 11.0.14393.953, time stamp: 0x58ba5cce
faulting module name: jscript9.dll, version: 11.0.14393.1480, time stamp: 0x595f3074
exception code: 0xc0000005
fault offset: 0x0019e4b2
faulting process id: 0x1adc
faulting application start time: 0x01d307e0dd1fa41c
faulting application path: c:\program files (x86)\internet explorer\iexplore.exe
faulting module path: c:\windows\system32\jscript9.dll
report id: f6f87c60-1503-4ad6-bf0e-acabbeeae976
faulting package full name:
faulting package-relative application id:
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<system>
<provider name="application error" />
<eventid qualifiers="0">1000</eventid>
<level>2</level>
<task>100</task>
<keywords>0x80000000000000</keywords>
<timecreated systemtime="2017-07-28t20:35:55.173797500z" />
<eventrecordid>34930</eventrecordid>
<channel>application</channel>
<computer>desktop-043kctb</computer>
<security />
</system>
<eventdata>
<data>iexplore.exe</data>
<data>11.0.14393.953</data>
<data>58ba5cce</data>
<data>jscript9.dll</data>
<data>11.0.14393.1480</data>
<data>595f3074</data>
<data>c0000005</data>
<data>0019e4b2</data>
<data>1adc</data>
<data>01d307e0dd1fa41c</data>
<data>c:\program files (x86)\internet explorer\iexplore.exe</data>
<data>c:\windows\system32\jscript9.dll</data>
<data>f6f87c60-1503-4ad6-bf0e-acabbeeae976</data>
<data>
</data>
<data>
</data>
</eventdata>
</event>
it followed error:
log name: application
source: windows error reporting
date: 7/28/2017 4:36:06 pm
event id: 1001
task category: none
level: information
keywords: classic
user: n/a
computer: desktop-043kctb
description:
fault bucket 109027780309, type 1
event name: appcrash
response: not available
cab id: 0
problem signature:
p1: iexplore.exe
p2: 11.0.14393.953
p3: 58ba5cce
p4: jscript9.dll
p5: 11.0.14393.1480
p6: 595f3074
p7: c0000005
p8: 0019e4b2
p9:
p10:
attached files:
\\?\c:\programdata\microsoft\windows\wer\temp\werbeb1.tmp.werinternalmetadata.xml
these files may available here:
c:\programdata\microsoft\windows\wer\reportarchive\appcrash_iexplore.exe_9add6572733b1baf28b056d871e4add3fa40ba46_9b7899d6_18d6e9a9
analysis symbol:
rechecking solution: 0
report id: f6f87c60-1503-4ad6-bf0e-acabbeeae976
report status: 0
hashed bucket: c6bed4d216d2ac3aef46238d7c96b721
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<system>
<provider name="windows error reporting" />
<eventid qualifiers="0">1001</eventid>
<level>4</level>
<task>0</task>
<keywords>0x80000000000000</keywords>
<timecreated systemtime="2017-07-28t20:36:06.372048200z" />
<eventrecordid>34931</eventrecordid>
<channel>application</channel>
<computer>desktop-043kctb</computer>
<security />
</system>
<eventdata>
<data>109027780309</data>
<data>1</data>
<data>appcrash</data>
<data>not available</data>
<data>0</data>
<data>iexplore.exe</data>
<data>11.0.14393.953</data>
<data>58ba5cce</data>
<data>jscript9.dll</data>
<data>11.0.14393.1480</data>
<data>595f3074</data>
<data>c0000005</data>
<data>0019e4b2</data>
<data>
</data>
<data>
</data>
<data>
\\?\c:\programdata\microsoft\windows\wer\temp\werbeb1.tmp.werinternalmetadata.xml</data>
<data>c:\programdata\microsoft\windows\wer\reportarchive\appcrash_iexplore.exe_9add6572733b1baf28b056d871e4add3fa40ba46_9b7899d6_18d6e9a9</data>
<data>
</data>
<data>0</data>
<data>f6f87c60-1503-4ad6-bf0e-acabbeeae976</data>
<data>0</data>
<data>c6bed4d216d2ac3aef46238d7c96b721</data>
</eventdata>
</event>
i have reset ie defaults. ran ccleaner clear out everything. i have uninstalled java, deleted files java find , downloaded latest version of java , installed it. same error.
yahoo email open.
remote desktop open.
ie freeze randomly. cannot close. have reboot.
i see following in event viewer application error:
log name: application
source: application error
date: 7/28/2017 4:35:55 pm
event id: 1000
task category: application crashing events[snip]
i have reset ie defaults. ran ccleaner clear out everything. i have uninstalled java, deleted files java find , downloaded latest version of java , installed it. same error.
i don't think there 1 actual fix this. here suggestions/workarounds.
1. freezing shouldn't require reboot. close ie [ctrl+alt+del] > task manager
2. javascript isn't java. reinstalling java won't this.
https://www.java.com/en/download/faq/java_javascript.xml
3. placing site in restricted sites block scripting , stop errors, will, in case of yahoo, break desired features of site.
4. yahoo has gone bit overboard on scripting , ads.
4a. adblock plus may blocking ads. https://adblockplus.org/
4b. other browsers more tolerant of scripting errors. try
edge, chrome or firefox.
5. won't help, but...
how troubleshoot script errors in internet explorer
don
Internet Explorer / Internet Explorer 11 / Windows 10
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