Excel 16.0.4266.1001 (x86) Crashing Upon "File > Save - Microsoft Community

hi, all.

i've seen threads hint around topic, don't seem drive @ heart of it, figured i'd go ahead , post new one.

i running excel 16.0.4266.1001 (x86) on windows 10 machine (home, version 1709, os build 16299.64).  noticed anytime attempt save file using "save as" option (either file --> save or through "save as" option on quick access toolbar, doesn't matter), excel crashes.  recent development; may accompanied fall creators update of windows 10, though cannot sure.  can don't remember happening prior that, that's not definitive.

it doesn't matter if it's file that's been updated million times or if it's freshly-opened workbook has absolutely nothing in it.  if i'm opening existing workbook intent of making changes , re-saving in other location, occurs regardless of source/location of original file (local hard disk, nas, etc.).

i have seen, on other threads, there specific things listed helpful know, here are:

• when did start experiencing issue?  previously discussed
• are getting error messages when excel file crashes?  microsoft excel has stopped working (hang on while windows reports problem microsoft), followed first attempt @ recovery , restart, then, upon subsequent "save as" crash, option debug or close program.
• did make changes computer or excel application before problem started?  only updated pc discussed above, , updated ms excel through native windows update included windows 10.
• have tried updating windows?  yes, consistently kept up-to-date, , pc up-to-date of time of thread's posting.
• what's excel file format of files crashing?  i work *.xlsx , *.xlsm files, advent of attempting use "save as" function new, blank workbook, don't think answer question contributory.

i checked event log generated following latest crash, , found following 2 entries (copied directly text event viewer, , manually redacted indicated -- sorry vertical length of all):

entry #1 - application error

log name: application
source: application error
date: 11/28/2017 9:12:01 pm
event id: 1000
task category: (100)
level: error
keywords: classic
user: n/a
computer: [redacted]
description:
faulting application name: excel.exe, version: 16.0.4266.1001, time stamp: 0x55ba1310
faulting module name: kernelbase.dll, version: 10.0.16299.15, time stamp: 0x2cd1ce3d
exception code: 0xe0000002
fault offset: 0x001008b2
faulting process id: 0x8b8
faulting application start time: 0x01d368b75238491f
faulting application path: c:\program files (x86)\microsoft office\office16\excel.exe
faulting module path: c:\windows\system32\kernelbase.dll
report id: 462d21fc-a129-474e-9e3c-7637065b2ef4
faulting package full name: 
faulting package-relative application id: 
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <system>
    <provider name="application error" />
    <eventid qualifiers="0">1000</eventid>
    <level>2</level>
    <task>100</task>
    <keywords>0x80000000000000</keywords>
    <timecreated systemtime="2017-11-29t02:12:01.954261700z" />
    <eventrecordid>7784</eventrecordid>
    <channel>application</channel>
    <computer>[redacted]</computer>
    <security />
  </system>
  <eventdata>
    <data>excel.exe</data>
    <data>16.0.4266.1001</data>
    <data>55ba1310</data>
    <data>kernelbase.dll</data>
    <data>10.0.16299.15</data>
    <data>2cd1ce3d</data>
    <data>e0000002</data>
    <data>001008b2</data>
    <data>8b8</data>
    <data>01d368b75238491f</data>
    <data>c:\program files (x86)\microsoft office\office16\excel.exe</data>
    <data>c:\windows\system32\kernelbase.dll</data>
    <data>462d21fc-a129-474e-9e3c-7637065b2ef4</data>
    <data>
    </data>
    <data>
    </data>
  </eventdata>
</event>

entry #2 - windows error reporting

log name: application
source: windows error reporting
date: 11/28/2017 9:12:20 pm
event id: 1001
task category: none
level: information
keywords: classic
user: n/a
computer: [redacted]
description:
fault bucket 109181803330, type 1
event name: appcrash
response: not available
cab id: 0

problem signature:
p1: excel.exe
p2: 16.0.4266.1001
p3: 55ba1310
p4: kernelbase.dll
p5: 10.0.16299.15
p6: 2cd1ce3d
p7: e0000002
p8: 001008b2
p9: 
p10: 

attached files:
\\?\c:\users\[redacted]\appdata\local\temp\{c6b462af-8a78-4853-9ad5-2a8b235cd742} - oprocsessid.dat
\\?\c:\programdata\microsoft\windows\wer\temp\wer5e61.tmp.dmp
\\?\c:\programdata\microsoft\windows\wer\temp\wer7df1.tmp.werinternalmetadata.xml
\\?\c:\programdata\microsoft\windows\wer\temp\wer7e1c.tmp.csv
\\?\c:\programdata\microsoft\windows\wer\temp\wer7ec9.tmp.txt

these files may available here:


analysis symbol: 
rechecking solution: 0
report id: 462d21fc-a129-474e-9e3c-7637065b2ef4
report status: 268435456
hashed bucket: ed4c7e278e24394f942d0512ae6b78e5
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <system>
    <provider name="windows error reporting" />
    <eventid qualifiers="0">1001</eventid>
    <level>4</level>
    <task>0</task>
    <keywords>0x80000000000000</keywords>
    <timecreated systemtime="2017-11-29t02:12:20.690509700z" />
    <eventrecordid>7787</eventrecordid>
    <channel>application</channel>
    <computer>[redacted]</computer>
    <security />
  </system>
  <eventdata>
    <data>109181803330</data>
    <data>1</data>
    <data>appcrash</data>
    <data>not available</data>
    <data>0</data>
    <data>excel.exe</data>
    <data>16.0.4266.1001</data>
    <data>55ba1310</data>
    <data>kernelbase.dll</data>
    <data>10.0.16299.15</data>
    <data>2cd1ce3d</data>
    <data>e0000002</data>
    <data>001008b2</data>
    <data>
    </data>
    <data>
    </data>
    <data>
\\?\c:\users\[redacted]\appdata\local\temp\{c6b462af-8a78-4853-9ad5-2a8b235cd742} - oprocsessid.dat
\\?\c:\programdata\microsoft\windows\wer\temp\wer5e61.tmp.dmp
\\?\c:\programdata\microsoft\windows\wer\temp\wer7df1.tmp.werinternalmetadata.xml
\\?\c:\programdata\microsoft\windows\wer\temp\wer7e1c.tmp.csv
\\?\c:\programdata\microsoft\windows\wer\temp\wer7ec9.tmp.txt</data>
    <data>
    </data>
    <data>
    </data>
    <data>0</data>
    <data>462d21fc-a129-474e-9e3c-7637065b2ef4</data>
    <data>268435456</data>
    <data>ed4c7e278e24394f942d0512ae6b78e5</data>
  </eventdata>
</event>

okay, that's out of way...

all know excel crashing upon attempt use "save as," prior change or update of sort, wasn't.

help (!) (?)

much appreciated.  if can answer additional questions, i'll best provide supplemental info.

tia!

well, appear issue seems brought other versions of malwarebytes, well.  have corporate 1.8x.

uninstallation, restart, reinstallion, , restart seems have resolved issue.  far, good.

thank suggestion! 

Office / Excel / Windows 10 / Office 2016